Activity Tracker Programing Problems

So i just got my tracker today and programmed it as to the manual and it wont count my steps or anything else..what did i do wrong?
1 person has
this problem
  • Ivy (Official Rep) February 10, 2016 13:17
    Hi, Josie, thanks for reaching out to us. We apologize for any inconvenience this has caused you. To start steps: hold the ‘up’ button for 3 seconds until the word ‘steps’ is flashing. The word ‘steps’ flashing indicates counter is on. ‘Steps’ will flash on clock and steps screen to indicate the counter is active. Should you need any additional assistance, please feel free to let us know. We’re happy to help! Thank you for being a member of our Kellogg Community!
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